Shipping policy

Shipping and Digital Delivery Policy

Last updated: September 24, 2026

Grandshop sells digital products, including e-books, guides, tutorials, and other downloadable materials. Our products are delivered electronically, so no physical item will be shipped to your address.

1. No physical shipping

Because all products are digital, orders do not require postal delivery, courier service, or physical collection. No physical shipping fee is charged.

2. Digital delivery

After your payment is approved, access to the purchased product is provided through one or more of the following methods:

  • A download link displayed after checkout;
  • An email sent to the address provided during checkout; or
  • The customer account associated with your order.

You can review your available order details and downloads through our customer area.

3. Delivery time

Digital access is generally provided shortly after payment confirmation. In some cases, delivery may be delayed while the payment provider reviews or processes the transaction. Technical maintenance, an incorrect email address, spam filtering, or other circumstances outside our reasonable control may also affect delivery.

4. Problems receiving an order

If you cannot find your order or access a purchased file:

  • Check the inbox, spam, junk, and promotions folders for the email used at checkout;
  • Confirm that your payment was successfully approved;
  • Sign in to the customer area using the link above; and
  • Contact our support team if the product is still unavailable.

When requesting assistance, include your order number and the email address used at checkout. Never send your password or complete payment-card details by email.

5. Incorrect email address

Customers are responsible for providing an accurate email address at checkout. If you entered an incorrect address, contact us so we can verify the order and help update the delivery information where possible.

6. Refunds

Questions about cancellations or refunds are handled according to our Refund Policy. Eligible requests may be submitted within 14 calendar days of purchase.

7. Contact

For delivery or access assistance, email digitalebooks49@gmail.com.

Website: grandshop.blog